Return

All purchases made at newgenerals.com can be returned within 30 days from the day you receive the item or it is delivered in a parcel shop. If you have ordered several different items in the same purchase, but they are delivered individually, the deadline runs from the day you receive the last item. Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.

The deadline means that you have 30 days from receipt to notify us that you will regret your purchase. Returns from an address in Denmark are free and you can order a return shipment through our return portal

Returns from addresses outside Denmark are paid for and arranged by the customer.

Remember to save the receipt for your shipment. Until the package reaches our customer service, it is your responsibility and you are responsible if any damage occurs during transport. Note that it is you who bears the risk of the return shipment. You can contact customer service at hello@newgenerals.com or by phone + 45 53654300.

REPLACEMENT:
If you want to exchange an item for another size or similar, please contact our customer service at hello@newgenerals.com. Customers living in Denmark receive free shipping on exchanges. If you return goods from an address therefore Denmark, you must pay the freight yourself.


ITEMS OF THE ITEM WHEN YOU SEND IT RETURN:
If the item has lost value and it is because you have used it in a different way than what was necessary to determine the item's nature, properties and the way it works, you can only get part of the purchase amount back. The amount you can get back depends on the commercial value of the item. We recommend that you send the item back in the original packaging. If the original packaging is missing, it may lead to a decrease in the value of the item.


REFUND OF THE PURCHASE AMOUNT:
If you regret your kopen, you get your money back. If the item is impaired, we will deduct the amount you are liable for. We will refund your payment within 14 days from the day we received the item back. We return the money with the same means of payment that you used at the time of purchase. 

You can also choose to return / exchange your goods in our store in Frederiksberg.

New Generals Shop & Studio
Vesterbrogade 206
1800 Frederiksberg
Denmark

See the store's opening hours here: